Common Searches

Servicing and Support

TCSJOHNHUXLEY offers customers a variety of flexible service support solutions designed for all levels of casino operators. With offices situated in every major gaming region of the world, our support network ensures that expert help and extensive know-how is always close at hand.

Enquire today link arrow

Worldwide support built-in

When you purchase innovative and industry leading products from TCSJOHNHUXLEY, you can rest assured knowing that our entire worldwide support network is built into every piece of equipment we supply.

With an experienced TCSJOHNHUXLEY technician looking after your equipment, you are guaranteed skilled and highly trained engineers, who will use only genuine TCSJOHNHUXLEY or OEM parts to maintain your products’ performance. This all underpinned by our regional teams of Engineers, Technical Specialists, Project Managers and Service Managers.

Enquire today link arrow

Flexible service packages

TCSJOHNHUXLEY offers a variety of flexible service support solutions for operators including Service Support Contracts and Service Level Agreements. Other service offerings include computerised wheel servicing, installation and pit moves. Furthermore, we have a 24hr 365-day service call centre available for customers to handle all queries and online call logging can be set up as requested.

Our base packages help you to plan and manage your budget, from a guaranteed price for a single service, up to a fully inclusive repair, parts, and maintenance contracts. Whatever level you choose, you can expect to receive best-in-class sales support and service. Contact your Regional Service Manager for further information.

Enquire today link arrow

Frequently asked questions

  • Service

Do you offer out of hours service support?

We understand that system and machine up-time is essential for casino operators and, with that in mind, we endeavour to provide fast, quality servicing by our highly trained technicians. Our aim is to keep you fully operational and generating revenue at all times. Our service department is open 24/7, 364 days of the year, to meet your demands and to support your systems.

Do you provide remote support?

With remote access to customer’s products, our engineers can connect remotely and automatically obtain detailed information regarding a given technical issue. The ultimate aim is to ensure that any technical issues are resolved in the shortest time possible and by using the Remote Support, a number of technical issues may be resolved almost immediately.